Your privacy is very important to us. We developed this Privacy Statement to provide you with information on how we collect, use, share and store your Personal Information.
Ways Servicevend NW Ltd Collects, Uses and Processes Personal Information.
“Personal Information” is information that, either alone or in combination with other information collected, identifies an individual. When we combine other information (i.e., information that does not, on its own, identify an individual) with Personal Information, we treat the combined information as Personal Information.
Servicevend NW Ltd. group of companies
[Servicevend NW Ltd; Cheshire Vending.com, Gwynedd Tea and coffee supplies], the data controller.
The Servicevend NW Ltd. group of companies collects information about you in a number of ways, either directly or indirectly, in order to provide access to our full range of business services, to discuss our full range of business services, or to agree contract terms and conditions of employment. This includes the completion of electronic “enquiry/contact” forms, direct personal enquiries, or indirect referrals/recommendations, in order for us to provide an appropriate service. For example, we cannot provide a service unless we collect and use your location information.
When making a payment/conducting a transaction, either directly, or on any of the Servicevend NW Ltd group of Companies websites, you may provide payment information such as your payment card or other payment details. We use Payment Card Industry compliant third-party payment services and we do not store your credit card information.
Other Uses of Personal Information
Servicevend Ltd. may also use Personal Information for internal statistical, marketing or operational purposes, including generating sales reports and measuring and understanding demographics, user interests, purchasing and other trends among our customers.
Service Providers and sharing of your personal data
Subject to applicable data protection law, we may share your information with third parties who provide services to the Servicevend NW Ltd. group of companies, including our legal and other professional advisors and auditors, in order to support and improve our Services, to process payments, or fulfil orders and these service providers will only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information.
Retention of Personal Information
Data Storage & Security
When you provide information, Servicevend Ltd. takes several measures to safeguard the collection, transmission and storage of the data it collects and also takes reasonable security measures to help protect against loss, misuse, unauthorized access and unauthorized disclosure or alteration of the Personal Information under its control.
Servicevend NW Ltd. engages a specialist “IT” company in order to protect your information using secure servers with advanced firewall technology and industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information and credit card numbers. However, as no system is 100% secure, Servicevend NW Ltd’s group of companies cannot guarantee or warrant the security of the information you share with us and we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content.
To report a possible security vulnerability or incident, please contact us immediately.
Policy with Respect to Children
Servicevend NW Ltd. is not directed to individuals under the age of 16, and we request that individuals under 16 do not provide Personal Information to Servicevend NW Ltd. If we learn that we have collected the Personal Information from a child under 16, we will take steps to delete the information as soon as possible. If you are aware of a user under the age of 16 using Servicevend NW Ltd., please contact us immediately.
How You Can Review, Correct, Update and Delete Your Personal Information
We take reasonable steps to help ensure that the Personal Information we collect from you is accurate, complete and current. You may request access to your Personal Information and request that erroneous or inaccurate Personal Information be updated. You may also request that your Personal Information be deleted. Servicevend NW Ltd. will respond promptly to your requests in accordance with applicable law. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We may decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain Personal Information for a longer period of time for recordkeeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes.
Access, correction or deletion requests can be made as follows:
Post: Servicevend NW Ltd., Bryn Afon Ind. Estate, Crawia, Llanrug, Gwynedd LL55 4BS
Subject to applicable laws, we may also disclose Personal Information about you to others as we believe to be necessary or appropriate:
- under applicable law or regulation, including laws or regulations outside your country of residence;
- to comply with legal process;
- to respond to requests from public authorities and law enforcement officials, including officials outside your country of residence;
- to assist or support theft investigations involving Servicevend NW Ltd. group of company’s products or propert;
- to enforce any of our terms and conditions or policies;
- to protect our operations or those of any of our affiliates and subsidiaries;
- to protect the rights, privacy, safety or property of the Servicevend NW Ltd. group of companies, its affiliates and subsidiaries, you or others; or
- to permit us to pursue available remedies or limit the damages that we may sustain.
We may also transfer Personal Information to an affiliate, a subsidiary or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Servicevend NW Ltd.’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.
International data transfer
The Servicevend NW Ltd group of companies operate solely within the United Kingdom and European Economic Area and your personal information will not, therefore, be transferred outside of this area.
Your Choices Regarding Marketing Correspondence
We and other members of the Servicevend NW Ltd. group of companies may use your Personal Information to send you marketing-related correspondence (including emails) related to equipment, products or related services in accordance with your email. We do not share Personal Information with third parties for the third parties’ marketing purposes.
To opt out of receiving marketing-related correspondence from Servicevend NW Ltd., or other members of our Group of companies, please click “Unsubscribe” from any marketing email you receive.
Cookies and Similar Technology
We currently use Google Analytics Services. We do so to track site statistics and user demographics, interests and behavior on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization.
- You have the following rights under the applicable data protection law:
- to be informed about the processing of your personal data,
- to have it corrected if it’s inaccurate or incomplete,
- to object to processing of your personal data,
- to have your personal data erased,
- to request access to your personal data,
- to move, copy or transfer your personal data,
- regarding automated decision making [including profiling],
- to complain to the “Information Commissioners’ Office”. It has enforcement powers and can investigate compliance with data protection law.
Privacy Statement Updates
Servicevend NW Ltd. review this Privacy Statement annually, which may, therefore be subject to change from time to time, as we improve our business, products, services and as technologies and laws change. You can determine when this Privacy Statement was last revised by referring to the “Issue Date” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Statement.
We will provide notice to you if these changes are material and, where required by applicable law. Consistent with all legal requirements, this notice will be provided by email or by posting notice of the changes on our website(s).
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Gerallt Pritchard Managing Director